Incident Management
The Incident Management module is designed to help hotel chains capture all of the information relevant to an incident and ensure that all of the appropriate actions are taken to manage, control and investigate it. This helps ensure that incidents do not escalate, that lessons are learned from it, and procedures are implemented to avoid a repeat.
E-Cristal ensures that incidents are dealt with in line with
company and regulatory guidelines
and can play an integral
part of an organisation's reputation management activities.
Key features include:
Incident reporting - E-Cristal focuses the user on exactly
the right questions to ask to
correctly determine the
type of incident, whilst automatically creating,
prioritising and distributing
aler ts and actions, and
delegating to relevant staff members in order to
remedy it.
Investigation - after the incident has been dealt with, it is
important to undertake a process
of review. The incident management module helps ensure that all appropriate action was
taken at the time and that any additional steps are implemented to
prevent a re-occurrence.
Records - creates a detailed audit trail for an incident, including a comprehensive report, remedial actions taken, and any changes to systems and processes that have resulted to safeguard against a reoccurrence. E-Cristal creates a package of evidence that can also be used to help the organisation defend itself against any claim (civil and criminal) resulting from an incident.
Analysis - enables incident reports to be analysed, either at a local or group level, to identify any trends and provide data to help adapt health and safety systems and processes.
